Shipping Policy

Shipping Policy

Website: The Kolam Stencils Effective Date: August 18, 2026

At The Kolam Stencils, we work hard to get your handcrafted kolam stencils to you as quickly and safely as possible. Please read our shipping policy below for details.

1. Order Processing Time

• All orders are processed within 1–2 business days of payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.

2. Shipping Time

• Once shipped, orders are delivered within 3–5 business days, depending on your location.
• Delivery timelines are estimates and may vary due to courier delays, weather conditions, regional restrictions, or other circumstances beyond our control.

3. Shipping Charges

• Shipping charges (if any) will be calculated and displayed at checkout before you complete your order.
• We may offer free shipping on select orders or during promotional periods, as indicated on the Website.

4. Order Tracking

• Once your order is shipped, you will receive a confirmation with tracking details via email or WhatsApp.
• You can use the tracking link/number provided to monitor your shipment’s status.

5. Delivery Areas

• We currently ship across India. For international shipping inquiries, please contact us directly.
• Delivery to remote or restricted pin codes may take longer than the standard 3–5 day window.

6. Delayed or Missing Orders

If your order has not arrived within the expected delivery window, please contact us with your order number, and we will help track and resolve the issue promptly.

7. Damaged or Incorrect Shipments

If your order arrives damaged or you receive an incorrect item, please reach out to us within 48 hours of delivery with photo/video proof, and we will assist with a resolution as per our Terms and Conditions.

8. Contact Us

For any shipping-related questions or concerns, please reach out to us:

The Kolam Stencils 📞 Phone: +91 73392 32586 📧 Email: thekolamstencilsfactory@gmail.com